MiCloud Connect shut down.
Now what?
Mitel MiCloud Connect — sold as MiCloud by RingCentral after RingCentral acquired Mitel's cloud UCaaS customer base in July 2024 — reached global end of life at 11:59 pm PST on June 24, 2026. The shutdown was total: service disconnected, stored data deleted. If you were still on it, the work now is continuity first, then a deliberate replacement decision.
What exactly shut down, and who is affected?
MiCloud Connect — operated as MiCloud by RingCentral since July 2024 — was fully decommissioned at 11:59 pm PST on June 24, 2026. Per RingCentral's end-of-life notice, the company would “discontinue (decommission and disconnect) the services globally.” This was a full shutdown, not a migration deadline.
The Mitel cloud family retired in stages, and the product names are easy to confuse. Three distinct services ended on three distinct dates.
| Service | What it was | Shutdown date |
|---|---|---|
| MiCloud Connect | Mitel's cloud UCaaS platform, sold as “MiCloud by RingCentral” after RingCentral acquired Mitel's cloud customer base in July 2024. | June 24, 2026 (11:59 pm PST) |
| SKY by RingCentral | The former ShoreTel Sky cloud phone service, carried under the RingCentral name after the same transaction. | September 1, 2025 |
| Mitel MiCloud Flex | A separate Mitel cloud phone platform, retired on its own schedule. | April 30, 2025 |
RingCentral MiCloud & Sky, LLC also filed a Section 63.71/214 discontinuance application with the FCC for the service — the formal regulatory process for discontinuing a covered voice service. Match the exact product name on your invoices and notices before you act on any of these dates.
Your numbers and data: what to check first
Phone numbers come first. If your numbers were ported to a new provider before June 24, they moved with you and nothing here applies. If they were not, act now: choose the carrier that will receive them, open the port request, and gather proof of ownership — recent bills, account records, and a letter of authorization.
Data is a different situation. Recordings, voicemail, and call flows were permanently deleted under the Global Terms of Service. Do not plan around an export or a grace period. Rebuild instead: most companies can reconstruct call routing from auto-attendant scripts, admin screenshots, and the memory of whoever managed the system.
Write the rebuilt call flows down before any vendor demo. A documented flow is a requirement you can hand to every candidate. An undocumented one becomes whatever the first sales engineer suggests.
The decision path
- Restore continuityIf calls are down, get your main numbers ringing somewhere — anywhere — before optimizing anything. Speed matters more than perfection at this step.
- Secure your numbersOpen port requests for any number that did not move before the shutdown, with ownership documentation in hand.
- Write requirements before demosCall flows, integrations, seat mix, and contract length on one page. It keeps every vendor answering the same question.
- Run a real market comparisonBenchmark several suppliers against your written requirements instead of signing with the loudest replacement pitch.
Why do shutdown deadlines attract predatory sales tactics?
Because a displaced customer is a buyer with no time. Sales teams target dates like June 24 for a reason: when continuity is at risk, countdown pricing and same-day contract pressure close deals that a calm comparison would not. None of that is illegal. It is simply designed to stop you from comparing.
The counter is structural, not emotional. Hold every candidate to the same written requirements. Benchmark the market rather than taking quotes from whoever called first. And have someone neutral review the shortlist — someone paid the same regardless of which supplier wins.
That is the model CHNLSYNC runs. We are an AI-native technology brokerage: suppliers pay us, buyers do not. We benchmark replacement options across 300+ vetted suppliers, a human broker reviews every recommendation before any supplier is named, and pricing is never invented. For the mechanics of the model, see how a technology broker works.
Common questions
When did Mitel MiCloud Connect shut down?
MiCloud Connect, sold as MiCloud by RingCentral after July 2024, reached global end of life at 11:59 pm PST on June 24, 2026. RingCentral's notice described a full shutdown: the company would discontinue, decommission, and disconnect the services globally. It was not a partial sunset or a feature freeze. The platform is offline for every customer.
Can I recover recordings, voicemail, or call flows from MiCloud Connect?
No. Stored MiCloud Connect data — call recordings, voicemail, and call flow configurations — was permanently deleted at shutdown under the Global Terms of Service. There is no export to request after the fact. Rebuild call flows from your own records instead: auto-attendant scripts, admin screenshots, hunt group notes, and training documents usually contain most of what a new system needs.
Is MiCloud Connect the same as SKY by RingCentral or MiCloud Flex?
No. Three Mitel-lineage cloud services shut down on separate dates. Mitel MiCloud Flex terminated April 30, 2025. SKY by RingCentral, the former ShoreTel Sky service, terminated September 1, 2025. MiCloud Connect, sold as MiCloud by RingCentral, reached end of life June 24, 2026. If a notice named your service, match the exact product name before acting on any date.
What happens to phone numbers that were not ported before the shutdown?
Treat unported MiCloud Connect numbers as an immediate priority. Choose the carrier that will receive them, open the port request now, and gather proof that your business owns the numbers. RingCentral MiCloud & Sky, LLC filed a Section 63.71 discontinuance application with the FCC for the service, which places the shutdown inside the regulated discontinuance process. Do not assume a number is lost until a porting attempt says so.
Does CHNLSYNC charge MiCloud Connect customers for replacement help?
No. CHNLSYNC is an AI-native technology brokerage paid by suppliers, not by buyers. We benchmark replacement options across 300+ vetted suppliers against your written requirements, and a human broker reviews every recommendation before any supplier is named. Pricing is never invented by an AI model. You keep the comparison; suppliers fund the work.
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